Terms & conditions

Membership Criteria for Best VR Car Rental Service in Ahmedabad

Becoming a member of Best VR Car Rental Service involves fulfilling specific criteria and submitting valid documentation. Below are the detailed requirements:

Definition of Membership
A member of VR Car Rental Service is an individual who has successfully submitted the required valid documents while renting a vehicle.
Required Documents for Indian Residents
- A valid Driving License.
- A valid Aadhar Card.
Required Documents for International Residents
- A valid Passport.
- A valid International Driving License issued by the individual’s respective country.
Acceptance of Terms and Conditions
Membership is granted only after the individual agrees to all the Terms and Conditions and Policies of Best VR Car Rental Service Ahmedabad.

Important Note
If any of the documents submitted are found to be fraudulent at any stage, VR Car Rental Service reserves the right to initiate legal action against the individual for fraud and forgery.

By meeting the above criteria, you can become a trusted member of VR Car Rental Service and enjoy seamless vehicle rental services.

Eligibility Criteria for Renting a Car with VR Car Rental Service.

To rent a car through Best VR Car Rental Service, individuals must meet the following eligibility requirements:

Membership Requirement
- Only valid members of VR Car Rental Service are eligible to rent a vehicle.
- Refer to the Membership Criteria for detailed information on becoming a member.
Valid Documentation
- Indian Residents: Must possess a valid Driving License and Aadhar Card.
- Foreign Residents: Must provide a valid Passport and an International Driving License from their respective country.
Age Requirement
- Members must be at least 18 years old or above.
Driving History
- Members must have a clean driving record with no alcohol or drug-related driving violations in the past five years.
License Tenure
- There is no minimum time required for holding a driving license to become a member or reserve a vehicle with VR Car Rental Service Ahmedabad.

Important Note
If any documents submitted to VR Car Rental Service are determined to be fraudulent at any point, the company reserves the right to take legal action against the member for fraud and forgery.

By meeting these criteria, members can enjoy a hassle-free car rental experience with VR Car Rental Service

Best VR Car Rental Service Fees Policy: Security Deposit

At VR Car Rental Service, a security deposit is a mandatory requirement for finalizing your vehicle rental. Below are the details of our security deposit policy:

Payment of Security Deposit
- A minimum security deposit (amount varies by city) must be paid at the time of vehicle delivery or through the app.
- This payment is in addition to the total booking amount.
- The booking will only be confirmed upon successful payment of the security deposit.
Refund Policy
- The security deposit will be refunded within 5–10 working days after the vehicle is returned to the initial pick-up location.
Deductions from Security Deposit
- VR Car Rental Service reserves the right to deduct a portion of the security deposit in case of the following:
  - Late Return Policy violations.
  - Cleanliness Policy violations.
  - Overspeeding fines.
  - Towing or impounding charges.
  - Returning the vehicle to an incorrect location.

By adhering to these guidelines, members can ensure a smooth and hassle-free rental experience. VR Car Rental Service strives to maintain transparency and fairness in its fees and policies.

Best VR Car Rental Service Cancellation Policy

We understand that plans can change, and we strive to provide a fair cancellation policy. Below are the details:

Cancellation Before 24 Hours of Booking Start
- Refund: 80% of the booking amount.
- Deduction: 20% of the booking amount.
Cancellation Within 24 Hours but More Than 8 Hours Before Booking Start
- Refund: 70% of the booking amount.
- Deduction: 30% of the booking amount.
Cancellation Within 8 Hours of Booking Start
- Refund: No refund.
Cancellation After Booking Start
- Refund: No refund.

VR Car Rental Service encourages members to plan and manage bookings carefully to minimize cancellation charges. For a smooth experience, ensure you review your travel needs before confirming a reservation.

Best VR Car Rental Service Rescheduling and Ride Management Policy

VR Car Rental Service is committed to providing clear guidelines for managing your booking. Below are the detailed policies:

Rescheduling Policy

Booked rides cannot be rescheduled.

Extension Post Start

Members can extend their booking by paying an extension fee of ₹500.
The extended period will be charged at 1.5X the hourly rate based on the member’s selected pricing plan.

Shortening Post Start

No refunds or additional charges apply for shortening a ride after it has started.

Pricing Plan Changes

Once a booking is finalized, members cannot change their pricing plan.

Vehicle Documents

A photocopy of vehicle documents will be provided to the member for the duration of the ride.

Late Return Policy

First Two Hours: A late fee of ₹400/hour will apply.
Subsequent Hours: A late fee of ₹600/hour will apply.
These charges are in addition to the pricing plan costs.

For the best experience, members are encouraged to plan their rides carefully and adhere to their booked schedules. VR Car Rental Service ensures transparent policies to enhance customer satisfaction.

Best VR Car Rental Service Payments Terms & Conditions

VR Car Rental Service ensures a seamless payment experience while maintaining transparency and security. Below are the terms and conditions for payments:

1. Payment Method

Payments must be made using a valid debit or credit card.
Members must ensure sufficient funds are available to cover the billing amount and any additional charges.
Members are solely responsible for any bank or card-related charges or fees incurred.
A processing fee may apply for declined payments due to insufficient funds or other issues.

2. Payment Defaults

In case of payment defaults, VR Car Rental Service reserves the right to:
- Charge reminder fees and default interest as per applicable laws.
- Engage third-party agencies for recovering unpaid amounts.

3. Outstanding Fees

Members with outstanding fees will be prohibited from making further reservations until the dues are cleared.
For every fee incurred, members will receive a detailed email invoice with payment instructions.

Best VR Car Rental Service encourages members to manage payments promptly to avoid delays or additional charges. Adhering to these terms ensures a hassle-free rental experience for all members.

Best VR Car Rental Service Penalty Policy

To maintain smooth operations and ensure accountability, VR Car Rental Service enforces penalties for specific offenses. Below are the details of applicable penalties:

1. Returning the Vehicle to the Wrong Location

Penalty: ₹3000 + the full hourly fee based on the member’s pricing plan.
Additional Charges: Full late return fees apply until the vehicle is returned to the correct location.

2. Traffic and Parking Violations

Member Responsibility:
- Any fines or penalties incurred during the ride for traffic rule violations must be paid in full by the member.
- These include parking violations, speeding tickets, and other government-imposed fines.
Payment Process:
- Notices received by VR Car Rental Service will be forwarded to the member.
- The member must electronically transfer the penalty amount to VR Car Rental Service upon receiving the notice.
Non-Compliance Fee:
- If the member fails to settle the penalty within the specified time, a charge of ₹1500 per 15 days will apply until the payment is made.

3. No-Show or Late Pick-Up

No-Show:
- If a member fails to pick up their ride within 4 hours after the booking period starts, the booking will be automatically canceled.
- The advance/security deposit will not be refunded.
Late Pick-Up:
- If a member arrives late to pick up their vehicle, the booking start time will not be extended.
- The member will forfeit the time lost due to the delay.

4. Over-Speeding Penalties

Speed Greater Than or Equal to 100 K.M./Hr.:
- Fine: ₹2000 per instance of over-speeding, recorded by VR Car Rental Service tracker.
- Membership Expulsion: If over-speeding occurs more than twice, the member’s VR Car Rental Service membership will be permanently revoked.
- Additional Penalty: Any government-imposed fines will also be the member’s responsibility.
Speed Greater Than or Equal to 120 K.M./Hr.:
- Fine: ₹3000 per instance of over-speeding.
- Membership Expulsion: Immediate revocation of membership rights.
- Additional Penalty: Any government-imposed fines will be charged to the member.

5. Smoking and Drinking Penalties

Smoking:
- If a member is found smoking, smoking ash, or smoke smell is detected in the vehicle:
  - Fine: ₹1000.
  - Additional Charges: Cleaning charges as per VR Car Rental Service terms and conditions (if applicable).
Drinking:
- Fine: ₹5,000 for any evidence of drinking in the vehicle.

6. Vehicle Damage Policy

Unintentional or Accidental Damage:
- Members are liable for damage costs up to ₹50,000 (the rest is covered under full-wrap insurance).
- Scratch Penalty: ₹2500 per part scratched.
Intentional Damage or Negligence:
- If damage results from negligence or a violation of law, the member is fully responsible for:
  - The complete cost of repairs.
  - Compensation for loss of service caused by the damage.
High-Speed Damage:
- If the vehicle is damaged while being operated at speeds exceeding 100 K.M./Hr., the full damage cost will be charged to the member.
For detailed terms and conditions, refer to the Vehicle Damage Policy.

7. Towing and Impounding

Member Responsibility:
- If towing or impounding occurs due to the member’s negligence, the member is liable to cover the full cost.
Vehicle Failure:
- If towing or impounding is due to vehicle failure, the member will not be held responsible.
- For details, refer to the Vehicle Damage Policy.

8. Lost or Damaged Keys

Penalty: ₹300 plus the cost of replacement if the key is lost or damaged, even minimally.

9. Cleanliness Policy

Cigarette Ash:
- A fine of ₹1000, plus ₹500 for foot-mat cleaning, if ash is found in the vehicle.
Seat Covers and Interior Damage:
- In case of soiling or damage to seat covers, door panels, or window panes (intentional or unintentional):
  - Fine: ₹3000.
  - Includes costs for interior and exterior cleaning/dry cleaning, to be borne entirely by the member.

10. Loss of Vehicle Documents

Penalty: ₹20,000 for loss or destruction of vehicle documents due to the inconvenience caused to VR Car Rental Service.

Tolls and Inter-State Travel Policy

All-India Permit

All VR Car Rental Service vehicles come with an All-India Permit, allowing travel across most states in India.
Exceptions: This permit does not apply in the “Seven Sister States” (Assam, Arunachal Pradesh, Meghalaya, Tripura, Mizoram, Manipur, Nagaland).

Travel to Jammu & Kashmir or Leh/Ladakh

Members must inform VR Car Rental Service in advance before traveling to Jammu & Kashmir or Leh/Ladakh.
Caution: Members are advised of potential conflicts with local taxi unions in these regions.

Toll Tax Responsibility

Member Liability:
- Members must pay all toll taxes (private or government) incurred during their ride.
- Toll taxes are not included in VR Car Rental Service pricing plans.

State Entry Tax

Inter-State Travel:
- Members are required to pay State Entry Taxes for inter-state travel.
- State Entry Taxes are not included in VR Cars Rental Service pricing plans.

Non-Compliance Penalties

Members who fail to adhere to toll and state tax regulations as per Indian law may face:
- Legal action by government authorities.
- Payment of fines/penalties as per government norms.
VR Car Rental Service Responsibility:
- VR Car Rental Service will not be liable for any penalties imposed on the member for non-compliance with toll or tax regulations.

11. Booking Cancellation Due to No-Show

If a confirmed booking is not picked up within 4 hours of the specified pickup time, VR Car Rental Service reserves the right to cancel the booking.

Vehicle Damage Policy

1. Unintentional or Accidental Damage Policy

VR Car Rental Service provides clear guidelines regarding vehicle damage caused by unintentional or accidental incidents, ensuring transparency and accountability.

Definition of Unintentional or Accidental Damage

Unintentional or accidental damage refers to any harm caused to the vehicle that is not due to the negligence of the member who rented the vehicle from VR Car Rental Service

Liability and Insurance Coverage

Liability Insurance: VR Car Rental Service provides unique liability insurance for all its vehicles.
Member Responsibility: The member is liable to pay for the damage up to ₹50,000. Any damage exceeding this amount will be covered by the vehicle’s insurance.
Security Deposit: The damage cost will be deducted from the security deposit. If the deposit does not cover the full damage cost, the member is required to pay the remaining balance as additional payment.

External Property Damage

The member is fully responsible for any damage to external property, whether government-owned or private, caused by the incident or collision.

Towing and Impounding Charges

The member is responsible for any towing or impounding charges incurred when bringing the damaged vehicle back to the pick-up point.

Violation of Traffic Rules or Terms

If the member is found violating traffic rules or the terms and conditions of VR Car Rental Service the incident will be treated as intentional. In this case, the member will be held responsible for full repair costs and service loss.

Insurance Company Determination

If the insurance company deems the damage intentional or consequential, the member will be required to pay 100% of the damage cost and service loss. This will be outlined in the accident report.

Legal Action

VR Car Rental Service reserves the right to take legal action against any member responsible for damage to the vehicle, in addition to any fines imposed.

2. Intentional Incident or Collision Policy

VR Car Rental Service outlines specific terms for incidents or collisions deemed intentional due to negligence, whether related to traffic laws or the company’s policies.

Definition of Intentional Incident or Collision

An intentional incident or collision refers to damage caused by a member’s negligence in following the traffic laws of India or the terms and conditions of VR Cars Rental Service.

Member Liability for Intentional Damage

In the case of an intentional incident, the member is fully responsible for covering 100% of the damage cost.
Penalty: The member will also be required to pay a penalty of ₹50,000 to cover the losses incurred by VR Car Rental Service.

Insurance Coverage

VR Car Rental Service reserves the right to deny liability insurance claims for vehicle damage in cases of intentional incidents.
In such cases, the entire cost of the damage will be imposed on the member.

Legal Action and Additional Penalties

VR Car Rental Service reserves the right to pursue legal action against any member responsible for intentional damage, in addition to any fines or penalties imposed.